Service Warranty

New Replacement Spare Parts

As the only MaK Factory authorized marine dealer in the Middle East Region, MaK Middle East supplies only genuine MaK parts and components. MaK genuine spare parts and components originate from the MaK Factory in Kiel Germany and are only distributed via authorized channels.

All genuine MaK spare parts purchased from MaK Middle East come with a 12-month factory warranty from the date that the part is delivered to the customer or end user. This warranty covers recognized defects in workmanship and materials. Warranty does not cover for misuse, improper installation, improper operations and maintenance not in accordance to MaK operation and maintenance guidelines and requirements, operating with fluids and chemicals that do not meet MaK requirements etc.

Service Exchange Parts

MaK Middle East supplied service exchange components come with a 12-month warranty from the date that the part is delivered to the customer or end user. This warranty covers recognized defects in workmanship and materials. Warranty does not cover for misuse, improper installation, improper operations and maintenance not in accordance to MaK operation and maintenance guidelines and requirements, operating with fluids and chemicals that do not meet MaK requirements etc.

Service Workmanship

MaK Middle East provides a 3-month workmanship warranty on field service and workshop related work service and repair jobs. This is limited to the services provided by our service engineers and technicians and is separate to the standard parts warranty.

Please note that MaK Middle East does not provide any workmanship type warranty when providing only supervisory services to a customer, end user, or the shipyard appointed third party service provider. Such warranty is to be provided by the third party service provider.


Upgrades and Conversion

MaK Middle East works alongside with their customers even after the initial sales to ensure their engines and equipment are running smoothly. This includes upgrading and converting equipment to quality standards.

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MaK Middle East offers a wide-range of support and technology to keep your equipment running smoothly. Contact our 24-hour service desk any day of the week.

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